Glossary
The DIGITALISATION encyclopedia
Browse the glossary using this index
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ONLINE BOOKING SYSTEMOnline booking systems are digital platforms that
enable guests to make reservations and confirm bookings for accommodations,
dining, and services. | ||
ONLINE REPUTATION REPAIROnline reputation repair involves implementing
strategies and actions to address negative online reviews and reputation
challenges to maintain a positive brand image. | ||
ONLINE SURVEY AND FEEDBACKOnline surveys and feedback collection involve
gathering guest opinions and feedback through digital surveys to continually
improve hospitality services. | ||
ONLINE TRAVEL AGENCY (OTA)Online travel agencies (OTAs) are digital platforms
that allow travelers to book accommodations, flights, and other travel services
online. | ||