RESTAURANT PERCEIVED WAITING TIME AND DIGITALISATION
Perceived waiting time in a restaurant refers to the
subjective experience of how long customers feel they have been waiting for a
table or for their food and drinks to be served. It is influenced by various
factors, including the customer's expectations, their engagement during the
wait, and the overall ambiance of the restaurant.
Digitalisation in the restaurant context refers to the process of
incorporating technology solutions into various aspects of the restaurant
experience, such as ordering, seating, and entertainment. It involves
leveraging digital tools, such as mobile apps, virtual queue systems, and
tabletop tablets, to streamline processes, enhance customer engagement, and
improve overall efficiency and customer satisfaction.